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Rights & Warranties

Following are product warranties for current KI products. You may also view warranties for discontinued KI products.

Please note: The following KI product warranty applies to products manufactured on or after July 18, 2016 and manufactured and/or distributed from a KI manufacturing site. This warranty is given to the initial purchaser and is valid for as long as the initial purchaser owns the product. The warranty, which runs from the date of manufacture, covers defects in materials and craftsmanship found during normal usage of the products during the warranty period. If a product is defective, and if written notice of the defect is given to KI within the applicable warranty period, KI at its option will either repair or replace the defective product with a comparable component or product, or provide a refund of the purchase price. KI reserves the right to determine labor method used during replacement of product.  The Lifetime Warranty applies regardless of the number of shifts the product is used each day, unless specified as an exception. All non-lifetime product warranties are a single 8 hour shift per day unless otherwise noted. KI products are not intended or warranted for outdoor use unless specifically stated for outdoor use.

For your convenience, download our PDF of Terms, Conditions, Rights, Warranties.

Surfaces

Refer to KI Care and Maintenance Instructions.

ITEM WARRANTY
Fabrics (includes all Woven, Polyurethane, Vinyl and Leather) -
KI In-Grades and Pallas Textiles (excluding those below)
3 years
Laminate HPL (high pressure laminate) 15 years
Laminate LPL (low pressure laminate) 5 years
Mesh 15 years
Pallas Haven and Pallas Juggernaut 5 years
Seamless Surface Membrane Press 5 years
Sure-Chek Moisture Barrier 3 years
Veneer 15 years
Accessories/Components
ITEM WARRANTY
Cable Management - Vertical Cable Manager 15 years
Casters 15 years
CPU Holders 15 years
Electrical Accessories (Activ8, Ashley Duo, Hiatus USB/120V,
Isle Power Tower, PowerUp, Qi, Undermount R8, USB Charger, Villa)
15 years
Flat Screen Monitor Arms 15 years
Foam 15 years
Glides (excluding Felt) 15 years
Glides - Felt 1 year
Keyboard Mechanisms 5 years
Lighting 5 years
Pneumatic Cylinder (except Cafeteria at 5 years) 12 years
Ruckus Totes and Tote Rails 5 years
Tablet Arm 15 years
Tattoo Screens Lifetime
Universal Height-Adjustable Screens 10 years
Worksurface Embedded Storage (Flat Screen Garage, Smart Lift) 5 years
Benching System
ITEM WARRANTY
Connection Zone Lifetime
Cafeteria Folding Tables
ITEM WARRANTY
CafeWay (except pneumatic) 15 years
Uniframe (except pneumatic) 15 years
Pneumatic for CafeWay and Uniframe 5 years
Casegoods
ITEM WARRANTY
Aristotle (excludes laminate) Lifetime
Aristotle Laminate - LPL - low pressure laminate 5 years
Dante (excludes laminate) Lifetime
Dante Laminate - HPL - high pressure laminate 15 years
Desking
ITEM WARRANTY
700 Series Desk Lifetime
Instruct Lifetime
Intellect Wave 15 years
Ruckus 15 years
True Lifetime
Workzone Lifetime
Dollies
ITEM WARRANTY
Caddies - Seating 15 years
Caddies - Tables 15 years
Files and Storage
ITEM WARRANTY
(Storage warranties exclude drawer slides at 15 years)  
Drawer Slides 15 years
700 Series Files and Storage Lifetime
All Terrain Lifetime
Balance Lifetime
Connection Zone Storage Lifetime
Ruckus Storage 15 years
Universal Overhead Lifetime
U Series Lifetime
Folding Chairs
ITEM WARRANTY
Auditorium Folding Chairs 5 years
Design Line 5 years
Front Row Seating 5 years
All Other Steel Folding Chairs 5 years
Institutional Seating/Tables
ITEM WARRANTY
Banquet Tables - Emissary, Heritage, Premier 5 years
DuraLite 5 years
Fixed Leg Table - Oxford 5 years
ValueLite 5 years
Lectern
ITEM WARRANTY
Wharton 10 years
Library Furniture
ITEM WARRANTY
CrossRoads 15 years
Markerboards
ITEM WARRANTY
Connection Zone Mobile Screen 5 years
All Other Markerboards 5 years
Occasional Tables
ITEM WARRANTY
Affina Lifetime
Calida Lifetime
C-Table 15 years
Flex Lifetime
Hub Lifetime
Lyra Lifetime
MyPlace Lifetime
MyWay Lifetime
Sela Lifetime
Soltice Lifetime
Soltice Metal Lifetime
Sway Lifetime
Patient Room Seating
ITEM WARRANTY
Affina Bariatric Chair Lifetime
Affina Glider (excludes glider mechanism) Lifetime
Affina Hip Chair 15 years
Affina Patient Chairs Lifetime
Affina Recliner (excludes recliner and central locking mechanism) Lifetime
Affina Sleepers (excludes sleeper mechanism) Lifetime
Hiatus Sleeper Bench (excludes sleeper mechanism) Lifetime
Hiatus Seamless Surface Components 5 years
LaResta Daybed (excludes daybed mechanism) Lifetime
Perth Bariatric Chair Lifetime
Perth Glider (excludes glider mechanism) Lifetime
Perth Patient Chairs Lifetime
Perth Recliner (excludes recliner and central locking mechanism) Lifetime
Perth Sleepers (excludes sleeper mechanism) Lifetime
Rose Patient Chairs 15 years
Soltice Bariatric Chair Lifetime
Soltice Metal Bariatric Chair Lifetime
Soltice Glider (excludes glider mechanism) Lifetime
Soltice Patient Chairs Lifetime
Soltice Metal Patient Chairs Lifetime
Soltice Recliner (excludes recliner and central locking mechanism) Lifetime
Soltice Sleeper (excludes sleeper mechanism) Lifetime
Glider Mechanism 10 years
Recliner Central Locking Caster Mechanisms 5 years
Recliner Mechanism 10 years
Sleeper and Daybed Mechanisms 5 years
Residence Hall Furniture
ITEM WARRANTY
RoomScape Lifetime
Mattresses 5 years
Seating
ITEM WARRANTY
600 Series 15 years
800 Series 15 years
Affina Guest Chair Lifetime
Affina Lounge Seating Lifetime
Affina Multiple Seating Lifetime
Altus 15 years
Apply Stack 15 years
Apply Task 15 years
Arissa Lifetime
Avail 15 years
Bantam Guest Chair Lifetime
Calida Lifetime
Connection Zone Privacy Booth Lifetime
Concerto Auditorium Seating 15 years
Doni Guest 15 years
Doni Stack 15 years
Doni Tandem 15 years
Doni Task 15 years
Extol Auditorium Seating 15 years
FourC 15 years
Grazie Stack 15 years
Grazie Tandem 15 years
Grazie Task 15 years
Hub Lifetime
Impress Guest 15 years
Impress Task 15 years
Impress Ultra 15 years
Impress Ultra Guest 15 years
Intellect Wave Classroom Seating 15 years
Intellect Wave Task 15 years
Itoki DP 15 years
Ivy League Classroom Seating 15 years
Ivy League Stools 15 years
Jessa Lifetime
Jubi 15 years
Jury Base 15 years
Kurv Bench 15 years
Lancaster Auditorium Seating 15 years
Learn2 Classroom Seating 15 years
Lyra Lifetime
Maestro 15 years
Matrix 15 years
Medical and Laboratory Stools 15 years
MyPlace Lifetime
MyWay Lifetime
Neena Bench 15 years
Oath Task 15 years
Opt4 15 years
Perth Guest Seating Lifetime
Perth Multiple Seating Lifetime
Pilot 15 years
Promenade - indoor 15 years
Promenade - outdoor 3 years
Rapture 15 years
Ruckus Classroom Seating 15 years
Ruckus Stack 15 years
Ruckus Task Chair 15 years
Sela Lifetime
Seminar Tables 15 years
Sequence 15 years
Sequence HD 15 years
Sift Guest 15 years
Sift Task 15 years
Silhouette 15 years
Single Pedestal 15 years
Soltice Guest Lifetime
Soltice Metal Guest Lifetime
Soltice Lounge Lifetime
Soltice Metal Lounge Lifetime
Soltice Multiple Seating Lifetime
Soltice Metal Multiple Seating Lifetime
Strive Stack 15 years
Strive Tandem 15 years
Strive Task 15 years
Sway Lifetime
Tea Cup Lifetime
Torsion Stack 15 years
Torsion Tandem 15 years
Torsion Task 15 years
Torsion Air Stack 15 years
Torsion Air Task 15 years
Torsion on the Go! 15 years
University 15 years
Versa - standard, conference, and basic 15 years
Versa XL 15 years
Voyant Conference and Task 15 years
Voz (non-stacking) 15 years
Xylon 15 years
System
ITEM WARRANTY
StudioWorks Lifetime
System 3000 Lifetime
Trellis Lifetime
Unite Lifetime
WireWorks Lifetime
Tables (Contract)
ITEM WARRANTY
Athens Lifetime
Barron Lifetime
Backbone Lifetime
DataLink System Lifetime
Enlite Lifetime
Flatscreen Garage (excludes worksurface embedded storage) Lifetime
Genesis - Fixed Lifetime
Genesis - Height Adjustable 5 years
Hurry Up! Lifetime
Inquire Lifetime
InTandem Lifetime
Intellect Activity Table Lifetime
Pillar Lifetime
Pirouette Lifetime
Portico Lifetime
Serenade Lifetime
Smart Lift (excludes worksurface embedded storage) Lifetime
Toggle - Fixed Lifetime
Toggle - Height Adjustable 10 years
Trek Lifetime
WorkUp - Fixed Lifetime
WorkUp - Height Adjustable 5 years
Walls
ITEM WARRANTY
Evoke 10 years
Genius 10 years
Lightline 10 years

Exclusions

This warranty does not cover:

  • Failure resulting from normal wear and tear which is to be expected over the course of ownership.
  • Any misuse, abuse or modification of the original product voids the warranty.
  • Damage caused by carrier.
  • Products that are exposed to extreme environmental conditions or that have been subject to improper storage.
  • Alterations to product not expressly authorized by KI, nor to products considered to be of a consumable nature such as bulbs, light ballasts, and surge suppression products.
  • Replacement parts are covered for two years or the balance of the original warranty, whichever is longer.
  • Failure to apply, install, reconfigure, or maintain products according to published KI planning, assembly, cleaning instructions, or user guides.
  • Customer's Own Material (i.e., material supplied by the Customer or procured by KI on behalf of the client that is not a standard KI product offering) used in the manufacture of KI products.
  • Natural variations in wood grain; changes in surface finishes, including colorfastness, due to aging or exposure to light; matching of color, grain or texture, except to within commercially acceptable standards.
  • Wrinkles, marks or scars occurring naturally in leather.
  • Discoloration or degradation of all surface materials due to soiling, stains or dye transfer from clothing (including denim).
  • Fabric properties includin, but not limited to aging, colorfastness, shade variations, pilling, puddling/wrinkling or abrasions of textiles.

Notations

  • Warranties and exceptions listed in the Accessories / Components section will apply to all applicable product warranties.
  • Non-Standard Product has a one year warranty, unless the change is only cosmetic.  If the product is non-standard due to a cosmetic change, the warranty is the same as the “base” product.
  • Third Party Supplied Product (KI shall pass along any warranty it receives with respect to other manufacturer's products).
  • Modification to U.L. Listed products eliminates the listing.
  • KI reserves the right to request that the damaged product be returned for inspection prior to granting a remedy.
  • KI will not be liable for consequential, economic (including loss of time or inconvenience), or incidental damages arising from any product defect.
  • International Warranties may differ.

Except as stated above, KI makes no express or implied warranties as to any product and in particular makes no warranty of fitness for any particular use. At KI's option, product repair, replacement, or refund of purchase price is the customer's exclusive remedy for any and all product defects.