Rights & Warranties

Following are product warranties for current KI products. You may also view warranties for discontinued KI products.

Please note: The following KI product warranty applies to products manufactured on or after November 1, 2019 and manufactured and/or distributed from a KI manufacturing site. This warranty is given to the initial purchaser and is valid for as long as the initial purchaser owns the product. The warranty, which runs from the date of manufacture, covers defects in materials and craftsmanship found during normal usage of the products during the warranty period. If a product is defective, and if written notice of the defect is given to KI within the applicable warranty period, KI at its option will either repair or replace the defective product with a comparable component or product, or provide a refund of the purchase price. KI reserves the right to determine labor method used during replacement of product. The Lifetime Warranty applies regardless of the number of shifts the product is used each day, unless specified as an exception. All non-lifetime product warranties are a single 8 hour shift per day unless otherwise noted. KI products are not intended or warranted for outdoor use unless specifically stated for outdoor use.

For your convenience, download our PDF of Terms, Conditions, Rights, Warranties.

Surfaces

Refer to KI Care and Maintenance Instructions.

ITEM	WARRANTY
Fabrics (includes all Woven, Polyurethane, Vinyl and Leather) - KI In-Grades and Pallas Textiles (excluding those below)	3 years
Laminate HPL - high pressure laminate (excluding markerboard)	15 years
Laminate LPL - low pressure laminate	5 years
Markerboard Laminate	3 years
Mesh	15 years
Pallas Haven and Pallas Juggernaut	5 years
Seamless Surface Membrane Press	5 years
Sure-Chek Moisture Barrier	3 years
Veneer	15 years

Accessories/Components

ITEM	WARRANTY
Cable Management - Vertical Cable Manager	15 years
Casters	15 years
CPU Holders	15 years
Electrical Components (4-Port, Activ8, Ashley Duo, Hiatus USB/120V, Isle Power Tower, PowerUp, Qi, Undermount R8, USB Charger, Villa)	15 years
Flat Screen Monitor Arms	15 years
Foam	15 years
Glides (excluding Felt)	15 years
Glides - Felt	1 year
Keyboard Mechanisms	5 years
Lighting	5 years
Pneumatic Cylinder (except Cafeteria at 5 years)	12 years
Ruckus Totes and Tote Rails	5 years
Tablet Arm	15 years
Tattoo Screens	Lifetime
Universal Height-Adjustable Screens	10 years
Worksurface Embedded Storage (Flat Screen Garage, Smart Lift)	5 years

Benching System

ITEM	WARRANTY
Connection Zone	Lifetime

Cafeteria Folding Tables

ITEM	WARRANTY
CafeWay (except pneumatic)	15 years
Uniframe (except pneumatic)	15 years
Pneumatic for CafeWay and Uniframe	5 years

Casegoods

ITEM	WARRANTY
Aristotle (excludes laminate)	Lifetime
Aristotle Laminate - LPL - low pressure laminate	5 years
Dante (excludes laminate)	Lifetime
Dante Laminate - HPL - high pressure laminate	15 years

Desking

ITEM	WARRANTY
700 Series Desk	Lifetime
Instruct	Lifetime
Intellect Wave	15 years
Ruckus	15 years
True	Lifetime
Workzone	Lifetime

Dollies

ITEM	WARRANTY
Caddies - Seating	15 years
Caddies - Tables	15 years

Files and Storage

ITEM	WARRANTY
(Storage warranties exclude drawer slides at 15 years)
Drawer Slides	15 years
700 Series Files and Storage	Lifetime
All Terrain	Lifetime
Balance	Lifetime
Connection Zone Storage	Lifetime
Ruckus Storage	15 years
Universal Overhead	Lifetime
U Series	Lifetime

Folding Chairs

ITEM	WARRANTY
Folding Chairs	5 years

Institutional Seating/Tables

ITEM	WARRANTY
Banquet Tables - Emissary, Heritage, Premier	5 years
DuraLite	5 years
Fixed Leg Table - Oxford	5 years
ValueLite	5 years

Lectern

ITEM	WARRANTY
Wharton	10 years

Library Furniture

ITEM	WARRANTY
CrossRoads	15 years

Markerboards (vertical dry-erase surfaces)

ITEM	WARRANTY
Connection Zone Mobile Screen	5 years
All Other Markerboards	5 years

Occasional Tables

ITEM	WARRANTY
Affina	Lifetime
Calida	Lifetime
C-Table	15 years
Flex	Lifetime
Hub	Lifetime
Lyra	Lifetime
MyPlace	Lifetime
MyWay	Lifetime
Sela	Lifetime
Soltice	Lifetime
Soltice Metal	Lifetime
Sway	Lifetime

Patient Room Seating

ITEM	WARRANTY
Affina Bariatric Chair	Lifetime
Affina Glider (excludes glider mechanism)	Lifetime
Affina Hip Chair	15 years
Affina Patient Chairs	Lifetime
Affina Recliner (excludes recliner and central locking mechanism)	Lifetime*
Affina Sleepers (excludes sleeper mechanism)	Lifetime
Hiatus Sleeper Bench (excludes sleeper mechanism)	Lifetime
Hiatus Seamless Surface Components	5 years
LaResta Daybed (excludes daybed mechanism)	Lifetime
Perth Bariatric Chair	Lifetime
Perth Glider (excludes glider mechanism)	Lifetime
Perth Patient Chairs	Lifetime
Perth Recliner (excludes recliner and central locking mechanism)	Lifetime*
Perth Sleepers (excludes sleeper mechanism)	Lifetime
Rose Patient Chairs	15 years
Soltice Bariatric Chair	Lifetime
Soltice Metal Bariatric Chair	Lifetime
Soltice Glider (excludes glider mechanism)	Lifetime
Soltice Patient Chairs	Lifetime
Soltice Metal Patient Chairs	Lifetime
Soltice Recliner (excludes recliner and central locking mechanism)	Lifetime*
Soltice Sleeper (excludes sleeper mechanism)	Lifetime
Glider Mechanism	10 years
Recliner Central Locking Caster Mechanisms	5 years
Recliner Mechanism	10 years
Recliner Heat/Massage and USB Components	2 years
Sleeper and Daybed Mechanisms	5 years

Residence Hall Furniture

ITEM	WARRANTY
RoomScape	Lifetime
Mattresses	5 years

Seating

ITEM	WARRANTY
600 Series	15 years
800 Series	15 years
Affina Guest Chair	Lifetime
Affina Lounge Seating	Lifetime
Affina Multiple Seating	Lifetime
Altus (24/7 usage)	15 years
Apply Stack	15 years
Apply Task	15 years
Arissa	Lifetime
Avail	15 years
Bantam Guest Chair	Lifetime
Calida	Lifetime
Connection Zone Privacy Booth	Lifetime
Concerto Auditorium Seating	15 years
Diem	15 years
Doni Guest	15 years
Doni Stack	15 years
Doni Tandem	15 years
Doni Task	15 years
Extol Auditorium Seating	15 years
FourC (24/7 usage)	15 years
Grazie Stack	15 years
Grazie Tandem	15 years
Grazie Task	15 years
Hub	Lifetime
Impress Guest	15 years
Impress Task	15 years
Impress Ultra	15 years
Impress Ultra Guest	15 years
Intellect Wave Classroom Seating	15 years
Intellect Wave Task	15 years
Itoki DP	15 years
Ivy League Classroom Seating	15 years
Ivy League Stools	15 years
Jessa	Lifetime
Jubi	15 years
Jury Base	15 years
Katera	15 years
Kurv Bench	15 years
Lancaster Auditorium Seating	15 years
Learn2 Classroom Seating	15 years
Lyra	Lifetime
Maestro	15 years
Matrix	15 years
Medical and Laboratory Stools	15 years
MyPlace	Lifetime
MyWay	Lifetime
Neena Bench	15 years
Oath Task	15 years
Opt4	15 years
Perth Guest Seating	Lifetime
Perth Multiple Seating	Lifetime
Pilot (24/7 usage)	15 years
Promenade - indoor	15 years
Promenade - outdoor	3 years
Rapture	15 years
Ruckus Classroom Seating	15 years
Ruckus Stack	15 years
Ruckus Task Chair	15 years
Sela	Lifetime
Seminar Tables	15 years
Sequence	15 years
Sequence HD	15 years
Sift Guest	15 years
Sift Task	15 years
Silhouette	15 years
Single Pedestal	15 years
Soltice Guest	Lifetime
Soltice Metal Guest	Lifetime
Soltice Lounge	Lifetime
Soltice Metal Lounge	Lifetime
Soltice Multiple Seating	Lifetime
Soltice Metal Multiple Seating	Lifetime
Strive Stack	15 years
Strive Tandem	15 years
Strive Task	15 years
Sway	Lifetime
Tea Cup	Lifetime
Torsion Stack	15 years
Torsion Tandem	15 years
Torsion Task	15 years
Torsion Air Stack	15 years
Torsion Air Task	15 years
Torsion on the Go!	15 years
University	15 years
Versa - standard, conference, and basic	15 years
Versa XL	15 years
Voyant Conference and Task	15 years
Voz (non-stacking)	15 years
Xylon	15 years

System

ITEM	WARRANTY
StudioWorks	Lifetime
System 3000	Lifetime
Trellis	Lifetime
Unite	Lifetime
WireWorks	Lifetime

Tables (Contract)

ITEM	WARRANTY
Athens	Lifetime
Barron	Lifetime
Backbone	Lifetime
DataLink System	Lifetime
Enlite	Lifetime
Flatscreen Garage (excludes worksurface embedded storage)	Lifetime
Genesis - Fixed	Lifetime
Genesis - Height Adjustable	5 years
Hurry Up!	Lifetime
Inquire	Lifetime
InTandem	Lifetime
Intellect Activity Table	Lifetime
Pillar	Lifetime
Pirouette	Lifetime
Portico	Lifetime
Ruckus	15 years
Serenade	Lifetime
Smart Lift (excludes worksurface embedded storage)	Lifetime
Toggle - Fixed	Lifetime
Toggle - Height Adjustable	10 years
Trek	Lifetime
WorkUp - Fixed	Lifetime
WorkUp - Height Adjustable	5 years

Walls

ITEM	WARRANTY
Evoke	10 years
Genius	10 years
Lightline	10 years

Exclusions

This warranty does not cover:

Failure resulting from normal wear and tear which is to be expected over the course of ownership.
Any misuse, abuse or modification of the original product voids the warranty.
Damage caused by carrier.
Products that are exposed to extreme environmental conditions or that have been subject to improper storage.
Alterations to product not expressly authorized by KI, nor to products considered to be of a consumable nature such as bulbs, light ballasts, and surge suppression products.
Replacement parts are covered for two years or the balance of the original warranty, whichever is longer.
Failure to apply, install, reconfigure, or maintain products according to published KI planning, assembly, cleaning instructions, or user guides.
Customer's Own Material (i.e., material supplied by the Customer or procured by KI on behalf of the client that is not a standard KI product offering) used in the manufacture of KI products.
Natural variations in wood grain; changes in surface finishes, including colorfastness, due to aging or exposure to light; matching of color, grain or texture, except to within commercially acceptable standards.
Wrinkles, marks or scars occurring naturally in leather.
Discoloration or degradation of all surface materials due to soiling, stains or dye transfer from clothing (including denim).
Fabric properties includin, but not limited to aging, colorfastness, shade variations, pilling, puddling/wrinkling or abrasions of textiles.

Notations

Warranties and exceptions listed in the Accessories / Components section will apply to all applicable product warranties.
Non-Standard Product has a one year warranty, unless the change is only cosmetic. If the product is non-standard due to a cosmetic change, the warranty is the same as the “base” product.
Third Party Supplied Product (KI shall pass along any warranty it receives with respect to other manufacturer's products).
Modification to U.L. Listed products eliminates the listing.
KI reserves the right to request that the damaged product be returned for inspection prior to granting a remedy.
KI will not be liable for consequential, economic (including loss of time or inconvenience), or incidental damages arising from any product defect.
International Warranties may differ.

Except as stated above, KI makes no express or implied warranties as to any product and in particular makes no warranty of fitness for any particular use. At KI's option, product repair, replacement, or refund of purchase price is the customer's exclusive remedy for any and all product defects.