If you receive damaged product, refer to the following freight claim procedure to expeditiously file and resolve a claim:
"Title to product shall pass to Customer upon delivery by KI to the carrier. For purposes of risk of loss, all shipments are “F.O.B. Origin”; and Customer acknowledges that, once KI delivers the product to the carrier, risk of loss shall pass to Customer."
As a standard procedure upon delivery, you should:
1. Verify the delivery address is correct.
2. Verify piece count and record on delivery receipt.
3. Inspect packaging for visible damage.
4. Report any damage found after delivery within 5 business days.
Damage Noted at Time of Delivery
Before the driver leaves, note the bill of lading or delivery receipt as “damaged product” with carton or line number. Receive the product, then call your Customer Service Representative.
If the driver refuses to wait, record his/her full name on the carrier bill and note that the product is damaged. The notation of “subject to inspection” or “packaging/carton damage” is not a valid way to report damage during delivery.
Damage Noted After Delivery
If damage is noticed after the delivery receipt is signed “clear of damage” (or concealed damage), follow these instructions:
LTL Carrier: Concealed damage must be reported within 5 business days of delivery. Contact the local terminal to report the damage. Record the time, date, and to whom the request is made. Packaging material must not be discarded and the shipment cannot be moved from the original delivery address. If the shipment is moved from the original point of delivery, all freight claims become null and void. Take pictures of the damaged product and packaging, then contact your Customer Service Representative to report the concealed damage.
Truckload Carrier: Take pictures of the damaged product and packaging, then contact your customer service representative.