Change My Order


Need to make a change? No problem! Give us a call at 800-424-2432 Monday through Friday between 7:30 a.m. and 5:00 p.m. CST or email us anytime at To help us retrieve your order information as quickly as possible, please be prepared to provide your purchase order number.

PLEASE NOTE:  If you have an order acknowledgement, you may contact the KI Customer Service Representative whose name, phone number and email address will be listed directly above your delivery summary.

We are happy to accommodate your request for changes to: 

  • Shipping address
  • Delivery date
  • Delivery contact name
  • Call before delivery 
  • Product quantity, specifications, model number, etc.
  • Additional delivery services (fees may apply)

All requests are evaluated per case, as certain limitations may apply. However, we will make every attempt to satisfy your requirements.